Skip to content
Back to FAQs

HELP GUIDE

Can I use the smart devices after switching to another router?

Yes, you can continue to use your smart devices after switching to another router. However, you will need to reconnect the devices to the new Wi-Fi network. This usually involves resetting the devices and using the app (like Alexa or Google Home) to connect them to the new router's Wi-Fi.

Please follow the steps to remove the previously networked devices from our app first , then add them again.

(Please click on the upper right corner of the device to enter the interface, and check if you can see the "Remove Device" function.)

 

All Wi-Fi devices and wireless gateways need to be re-networked (including  Bluetooth gateways). You can also use the "Auto-discovery" mode to add multiple devices at once.

lf your device cannot connect to smart devices after switching to another router or modem, it may be because your router is a dual-frequency router that supports 2.4GHz and 5GHz, or your router is not compatible with our device.

 

Drawer Title
Similar Products