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Frequently asked questions.
Find answers to common questions, setup help and product guides so you can get the most from your Freshin devices.
Device networking issues
Link the Product to APP / Alexa / Google Home
Open the existing Freshin guide for step-by-step connection instructions.
Open the full guideConnection failed, even though the indicator light is steady
Open the existing troubleshooting guide for this connection issue.
Open the full guideHow can devices be connected via mobile hotspots?
Open the existing guide for mobile hotspot connection steps.
Open the full guideHow do I use my devices after switching to another router?
Open the existing guide for router-change instructions.
Open the full guideApp use issues
How can I make sure my Wi-Fi is using the 2.4 GHz band?
Open the existing Freshin guide for 2.4 GHz Wi-Fi help.
Open the full guideWhat if a smart task runs incorrectly?
Open the existing troubleshooting guide for smart tasks.
Open the full guideWhat if a firmware upgrade fails?
Open the existing firmware troubleshooting guide.
Open the full guideHow do I create a device group?
Open the existing guide for creating a device group.
Open the full guideHow do I voice-control groups in Alexa or Google Home?
Open the existing voice-control group guide.
Open the full guideNo matching FAQ found. Try a different phrase or contact support.
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