Refund policy

CHANGE OF MIND

We offer 30-day refunds on products, including returns on products if you simply change your mind.

We will happily offer a refund for a change of mind if:

• The goods are returned within 30 days
• The goods are returned in the same condition that you received it, unused and in their original packaging
• An online return form is completed on our website for the product being returned

To apply for a return, please contact us at customerservice@freshin.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Of course, please feel free to  contact us for any questions at customerservice@freshin.com.